Privacy Policy

ODMAi Privacy Policy:

Effective: 12/06/2025

Who we are

ODMAi (“we,” “us,” “our”) provides an all‑in‑one AI platform for marketing, sales, and operations. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our services and websites.

Scope

This Policy applies to ODMAi websites, apps, and services, including connected features like telephony/SMS, email, analytics, and third‑party integrations you choose to enable.

Information we collect

- Account and contact data: name, email, phone, password hashes, company, role.

- Billing data: payment method details (processed by our payment processor), billing address, transaction history.

- Communications: messages, call/SMS metadata, voicemails, live chat transcripts, and support tickets.

- Content and uploads: text, files, media, prompts, settings, knowledge bases, and other materials you submit to use platform features.

- Usage and device data: IP address, device/browser info, app interactions, cookies and similar technologies.

- Lead and customer data you import: contacts, tags, notes, pipeline data, and campaign metrics.

- Third‑party sources (if connected by you): calendars, email, CRMs, forms, advertising platforms, and telephony providers that you authorize.

These categories and purposes are consistent with standard app policies that cover personal information, usage data, and cookies .

How we use information

- Provide and improve services: account setup, feature delivery (funnels, CRM, phone, email, automations, AI), troubleshooting, and quality assurance.

- Communications: service notices, security alerts, and product updates; with your consent or as permitted by law, marketing communications you can opt out of.

- Personalization and analytics: configure features, templates, and recommendations; measure performance and improve user experience.

- Safety, security, and legal: monitor abuse, prevent fraud, enforce terms, comply with laws, and respond to lawful requests.

AI features and your content

We process your inputs and outputs to operate the features you use (for example, to generate replies or automate workflows). We do not use your content to train our models for other customers’ benefit; content remains private to your account and is not used for unrelated training purposes .

Cookies and similar technologies

We use cookies, pixels, and local storage to keep you signed in, remember preferences, analyze traffic, and personalize content. You can control cookies via your browser; if you block cookies, some features may not work.

Legal bases (EEA/UK users)

Where applicable, we process personal data under these legal bases: contract (to deliver services), legitimate interests (to secure and improve services), consent (where required), and legal obligation.

How we share information

We do not sell personal information. We share data only as described:

- Service providers (processors): hosting, cloud storage, security, telephony/SMS, email delivery, analytics, payments, and customer support—engaged under confidentiality and data‑processing obligations. We host most user data with reputable cloud providers and restrict access to a very limited number of personnel, consistent with prior disclosures .

- Integrations you connect: when you enable third‑party tools (e.g., calendars, email, CRMs, ad platforms, telephony), we share the data needed to operate those connections under your direction.

- Corporate transactions: mergers, acquisitions, or asset transfers (your data will remain subject to this Policy or a successor policy with notice).

- Legal and safety: to comply with law or protect rights, safety, and security.

Data retention

We retain information for as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. You may request deletion; some records (e.g., transaction logs) may be retained where required by law or for legitimate business needs.

Security

We employ technical and organizational safeguards appropriate to our services and risks, including encryption in transit, access controls, and monitoring. While we work to protect your information, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security, consistent with earlier disclosures .

International data transfers

Your information may be processed in countries other than your own, including where our service providers operate. We implement mechanisms appropriate to the transfer’s context (for example, contractual protections) as required by applicable law.

Your rights

Subject to local laws, you may have rights to:

- Access, correct, or delete personal information.

- Object to or restrict certain processing.

- Port your data in a structured, commonly used format.

- Opt out of marketing communications.

To exercise rights, use in‑app controls or contact us via the methods listed at odmai.app. We will verify your request consistent with applicable law.

California and similar state laws (US)

If you are a resident of California or a US jurisdiction with similar laws, you may have additional rights, including to know/access, delete, correct, and opt out of certain sharing. We do not sell personal information. You can exercise rights through in‑app settings or by contacting us via odmai.app.

Children’s privacy

ODMAi is not directed to children under 13 (or under the age required by local law). We do not knowingly collect personal information from children. If you believe a child provided personal information, contact us to request deletion.

Do Not Track

Your browser may send “Do Not Track” signals; we currently do not respond to these signals.

Third‑party links and sites

Our services may link to third‑party sites or services. Their practices are governed by their own policies. Review those policies before providing personal information.

Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will notify you (for example, by email or in‑app notice). The “Effective” date at the top will reflect the latest version.

Contact

Questions about this Policy or your data? Please reach us through the contact methods provided at odmai.app.

Notes on hosting, access, and security assurances

- Most user data is hosted on reputable cloud providers (e.g., AWS and Google Cloud), and access is limited to a very small number of authorized personnel for operations and support .

- We communicate transparently that no system can be guaranteed 100% secure, and we commit to reasonable safeguards and continuous improvement .

- User content is treated as private to the account and not used for unrelated model training or other purposes, as previously stated .